Frequently asked questions

Renting, access, billing and move-out at Secure Storage West Monroe, 3617 Cypress St in West Monroe. If your question is not here, call (318) 330-3126 and a person will answer.

Secure Storage West Monroe is rated 5.0 out of 5 from 43 Google reviews.

How do I rent a unit?

Pick a size and tap Rent to finish online in a few minutes, or tap reserve by text and a person here will hold it in your name. You can also call and do the whole thing on the phone.

Is there a long-term contract?

No. Every unit is month to month, so you only pay for the time you need, and you give notice when you are done.

What are the access hours?

The gate is open 24 hours a day, 7 days a week. The office is open daily, 8:00 AM to 8:00 PM Central (9 to 9 Eastern).

How does the first month discount work?

Rent at the online rate and your first month is discounted, applied automatically to your first invoice. The regular rate starts in your second month. There is no code to enter.

Do you have climate-controlled units?

Yes. The climate-controlled units are indoors, off a lit hallway, and hold a steady temperature year round. That matters in Louisiana, where summer heat and humidity can warp wood furniture, damage electronics, grow mold on fabric and ruin photos and papers. We also have outdoor drive-up units with a roll-up door.

What size do I need?

Both kinds come in 10×10 and 10×20. A 10×10 holds about a one-bedroom apartment: a sofa, a bedroom set and 20 to 30 boxes. A 10×20 holds about a three-bedroom house. Call or text and we will help you pick.

How do I pay my bill?

Pay online anytime from your phone with the Pay bill link at the top of this page, or call (318) 330-3126.

Is Secure Storage West Monroe close to Monroe, Calhoun and Swartz?

Yes. Secure Storage West Monroe is at 3617 Cypress St in West Monroe, about 8 minutes from Monroe, 15 from Calhoun, 24 from Swartz and 32 from Sterlington by car. Tap Get directions for the route from where you are.

How do I get the gate code?

Text the word code to (810) 888-8450 from the phone number on your account, and it texts your gate code straight back.

Do I need an ID to rent a unit?

No. You do not need to show an ID to rent a unit here.

Do I need to bring my own lock?

No. We have a lock available if you need one. Just ask when you rent.

What forms of payment do you take?

Credit and debit cards. Pay online from the Pay bill link, set up autopay, or call (318) 330-3126.

Can I set up autopay?

Yes. Turn it on in the online portal from the Pay bill link, or call (318) 330-3126 and we will set it up for you.

What do customers say about Secure Storage West Monroe?

Secure Storage West Monroe is rated 5.0 out of 5 from 43 Google reviews. You can read every review on Google from the reviews link at the top of this page.

Still deciding on a size?

Our storage unit size guide lists every size we rent and what fits in each.